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Visit us
17 Abd El-Kader El-Maghraby st. El-Hegaz
Helioplis, Cairo, Egypt
Support hours
Sunday – Thursday
9:00 AM – 6:00 PM (GMT+3)
Quick answers
Frequently Asked Questions
Can't find what you're looking for? Send us a message using the form above and we'll help right away.
Browse our products →What is your typical response time? ▾
We aim to reply to every message within one business day. During weekends and public holidays it can take a little longer.
Can I change or cancel my order? ▾
Yes — as long as your order has not yet shipped. Reach out as soon as you can and our team will help you sort it out.
Are BabyTums products suitable for newborns? ▾
Most of our products are formulated to be gentle and safe from day one, but always check the product label and consult your pediatrician.
How do I know if BabyTums is right for my baby? ▾
Every baby’s nutritional needs are different. We recommend always consulting your pediatrician before introducing BabyTums or any nutritional supplement. Your pediatrician can help determine what is appropriate for your baby.